FAQs

What is Tarasol Phone?

Tarasol Phone is a phone service that uses your existing high-speed Internet connection instead of traditional phone lines. The service offers you extra features like portability, 3-way calling and more.

What is VoIP?

VoIP (Voice over Internet Protocol) is a new technology to make and receive phone calls using high-speed Internet instead of a traditional phone line. The technology basically converts phone calls into data that gets transferred through high-speed Internet. The data then converts back to voice with great quality on the other side.

What do I need?

To get Tarasol Phone you only need to have Internet connection of 512 kbps or faster, such as ADSL.
Once you have that, you are ready. You can:
1-Hook a broadband phone you can get from Tarasol to your DSL modem.
OR
2- Hook an adapter you can get from Tarasol to your DSL modem so you can use your ordinary tone dial phone.

Do I need to keep my PC on all the time to use Tarasol Phone?

No. there is no need to keep your computer on while using the Tarasol Phone. You don’t even need a computer to do that.
However, you will need to keep your DSL modem on in order for Tarasol Phone to stay connected.

Are conversations on a Tarasol Phone line secure?

Yes. As a matter of fact a conversation on a Tarasol Phone line is more secure than one over a traditional phone line. VoIP breaks up voice into bits called packets. These packets are sent over the Internet and reassembled at the other end. This transfer of data, unlike traditional phone lines, protects personal information and maintains privacy since the packets contain encrypted data in them and they usually do not take the same path over the Internet. Moreover, Tarasol’s servers enjoy many security features to prevent unauthorized access to the internal network.

What is my Tarasol Phone number going to be?

Tarasol Phone numbers are 7 digit numbers, just like any phone number. You can get a 08 area code number.

Why get Tarasol Phone?

- Tarasol Phone is portable; you can take your phone and phone number anywhere.
- You get a full range of useful features.
- You get digital quality calling.
- Excellent rates for international and national calling.

Self protected network

Tarasol Telecom’s Network is a self defending apparatus, on the fly it can detect and eliminate any security threats and attack attempts on its network. With all the necessary security elements to ensure a reliable and secure service.

Our support exists in

  • Round the clock network monitoring.
  • Network malfunctions are eliminated as they appear at minimal time.
  • Network setup guaranteed higher uptime at more than 99%.
  • Onsite senior network engineer.
  • 24 hours customer care support.

For more information please send us an E-mail to sales@tarasol.jo and we will be glad to answer all your questions.